Shipping Policy

At Nova Toronto, we are committed to providing our customers with a seamless shopping experience, including fast and reliable shipping. Below are the details regarding our shipping policy.

Average Delivery Time

  • Order Processing
    After placing your order, we typically process it within 1-3 business days. Orders placed during weekdays are usually processed within one business day. Orders made on Friday evenings or weekends may require additional time.

  • Shipping & Delivery
    Once your order is processed, it will be dispatched for delivery, which usually takes 8-12 business days. Please note that delivery times may vary based on your location and external factors.

Free Shipping

We are proud to offer free shipping on all orders, regardless of size. There is no minimum purchase required, allowing you to shop freely without worrying about extra costs.

How to Place an Order

Placing an order at Nova Toronto is straightforward:

  1. Select Your Products
    Browse our product pages and add the items you wish to purchase to your shopping cart by clicking the "Add to Cart" button.

  2. Review Your Cart
    Before proceeding, ensure that you have selected the correct product variants and quantities. Once confirmed, click "Proceed to Checkout."

  3. Enter Shipping Information
    Fill in your address details accurately on the information page. Once verified, click "Continue to Shipping."

  4. Review Shipping Details
    On the "Dispatch" page, double-check your shipping address. Remember, all shipments are free of charge. Click "Proceed to Payment" to continue.

  5. Select Payment Method
    Choose from various secure payment options, all protected by SSL encryption:

    • Klarna (deferred payment)
    • Credit Card (AMEX, Mastercard, Maestro, Visa)
    • PayPal
    • EPS
    • SOFORT

    After selecting your preferred payment method, click "Complete Order" to finalize your purchase. If you encounter any issues, our customer service team is here to help.

Shipping Costs

At Nova Toronto, we cover all shipping costs. Every order is delivered directly to your door 100% free of charge, with no minimum order requirement.

Shipping Your Order

We know you’re excited to receive your new items! To ensure timely delivery, we process and ship orders as quickly as possible.

To keep our prices fair and sustainable, we collect orders in bulk and ship them together once we reach our minimum quantity. We appreciate your understanding and support in promoting a healthier planet.

Note: During peak seasons, delays may occur due to high demand. We thank you for your patience and will make every effort to ship your order promptly.

For same-day dispatch inquiries or assistance, please contact us via email. Our dedicated customer service team is always ready to assist you!

Customer Satisfaction Guarantee

At Nova Toronto, customer satisfaction is our top priority. If you have any questions or need assistance regarding your order, please reach out to us. We are here to ensure that your shopping experience is exceptional.

Thank you for choosing Nova Toronto! We look forward to serving you and hope you enjoy your shopping experience with us!